FAQ

 

1.1. Signing up on Skira.net is simple, quick and free of charge. Filling in the required fields and accepting the privacy terms and conditions you will immediately have access to all the titles of the Skira catalogue with the special Web Offer prices.

1.2. Selecting “Register me to the Skira.net newsletter”, your email will be automatically inserted in the Skira News mailing list, receiving constant updates about our initiatives, products and offers. You can decide to cancel your name from the mailing list by clicking on “Newsletter” in the menu.

1.3. If you specify your preferences, our offers to you will be better targeted to your interests.

2.1. All the users previously registered on Skira.net are automatically recognized by the new version of the website. To activate your account you will be asked to reset your password. You then will immediately receive an email with a link redirecting you to a page where you can insert a new password.

2.2. Check that your details are correct: all required fields must be filled in before making your first order. Your details will be registered and you won’t need to insert them again next time. If you need an invoice for your purchases, please insert your VAT number and your company name.

3.1. If you are a member of Club Skira, insert your card number on the registration form and you will have immediate access to the special offers reserved to the Club members.

3.2. If you have requested the Card at one of our bookshops or at a Skira exhibition and you have never subscribed to Skira.net, please fill in the online registration form and remember to insert the same email address you gave when you joined the Club.

3.3. You can request your Club Skira Red Card at the help desks in our bookshops or directly on Skira.net at your first purchase.

4.1. Find the books you want. Every page containing a book description has the ADD TO CART button. By clicking on it, the book will be sent to your virtual cart. While browsing the website you can check the content of the cart by clicking on the My Cart button in the right section of the page.
Note: if the ADD TO CART button does not appear in a book description page it means the book is no longer available, while if there is the “Order” button it means the book has not yet been published or is temporarily unavailable. The “Last copies” button indicates there are only a few copies left.

4.2.Once you have selected all the books you want, click on My Cart to place your order. Check that the products in the cart are correct: you can change the number of ordered articles by changing the number in the “Quantity” field and by clicking on “Update Shopping Cart”. You can add more products by clicking on “Continue shopping”.

4.3. Choose shipment and payment methods: Skira.net accepts credit cards (Visa and Mastercard) and cash on delivery.
Credit Card: you will be redirected to the protected site of Consorzio Triveneto, which relies on a system with advanced protection technology. All the data you insert will be absolutely safe. You can also decide to use PayPal, by simply using username and password.
Cash on delivery: the cash on delivery payment method, administered by SDA express courier is only available for shipments in Italy. Cash on delivery is charged 5,00 € extra. Payment must occur at the delivery of the parcel. Cash only accepted.
Bank Transfer: if you choose to pay by bank transfer before shipment, we suggest you send us the bank transfer receipt to make your order quicker. The receipt must be an official confirmation of payment from your Bank. The transaction reference number will not be accepted.
Shipping costs: look up points 5 and 6 of the FAQs to see the shipment costs for Italy and abroad. Please note that for orders over 55,00 € shipment is free of charge.

4.4. After having inserted the required information, click on “continue” at the bottom of the page. If you are a new customer you will be asked to register, if you are already registered and you have not yet logged in you will be asked to insert your username and password. If you are already logged in, you will automatically proceed with your order.

4.5. If you are a Club Skira member, before confirming your order you can request the Club Skira Red Card. You can use this Card, which is free, for your next purchases and will grant you access to the discounts and promotional offers reserved to Club Members.

4.6. Once your order has been completed, you will visualize a message of confirmation and you will receive an email with all the details of your order. You can follow the progress of your order by clicking on YOUR ORDERS in the menu.
Note: Your order will be sent to the specified address, so please double-check all the information is correct. If you realize there is a mistake in the address, please contact orders@skira.net.

Shipping and packing costs for Italy are 5,50 € for parcels up to 20 kg, and 7,00 € for parcels over 20 kg.

Please note that you can save money if you purchase more books at the same time, for shipping costs (up to 20 kg) remain unchanged. Shipment is carried out by SDA express courier in 4-5 working days.
The cash on delivery shipment, which is carried out by SDA express courier, is available in Italy only. The cash on delivery is charged 5,00€ extra additional to the shipping costs. Payment must occur at the delivery of the parcel. Cash only accepted.

Shipping and packing costs for abroad vary from State to State: click here to download the table with all the rates.